Grundig dishwasher troubleshooting
If your dishwasher has broken down, do not rush to call the nearest service center and ask for a technician to come. Some breakages can be quickly fixed without any help. Find the cause of the breakdown and fix it will the help of this troubleshooting table.
| Problem | Cause | Solution |
|---|---|---|
| Machine does not start. | Power cable is unplugged | Check if the power cable is plugged in |
| Fuse is blown | Check the fuses in your house | |
| Water is cut | Make sure that the water inlet tap is open | |
| Door of the machine is open | Make sure that you have closed the door of the machine | |
| On / Off button is not pressed | Make sure that you have turned on the machine by pressing the On / Off button | |
| Dishes are not washed clean | Dishes are not placed orderly in the machine | Load the dishes as described in the user manual |
| Selected programme is unsuitable | Select a programme with a higher temperature and cycle time | |
| Impellers are stuck | Prior to starting the programme, turn the lower and upper impellers by hand to make sure that they rotate freely | |
| Impeller holes are clogged | Lower and upper impeller holes might be clogged with food remnants such as lemon pips. Clean the impellers regularly | |
| Filters are clogged | Check if the filter system is clean. Clean the filter system regularly | |
| Filters are installed incorrectly | Check the filter system and make sure that it is installed correctly | |
| Baskets are overloaded | Do not overload the baskets in excess of their capacity | |
| Detergent is stored under unsuitable conditions | If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents | |
| Detergent is not sufficient | If you are using powder detergent, adjust the amount of detergent according to the soiling degree of your dishes and/or programme definitions. We recommend you to use tablet detergents for optimum results | |
| Rinse aid is not sufficient | Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine | |
| Detergent dispenser lid is left open | Make sure that the detergent dispenser lid is closed tightly after adding detergent | |
| Dishes are not dry at the end of cycle | Dishes are not placed orderly in the machine | Place your dishes in a way that no water will accumulate in them |
| Rinse aid is not sufficient | Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine | |
| Machine is unloaded right after the programme is over | Do not unload your machine right after washing process is completed. Slightly open the door and wait for evacuation of the steam inside for a while. Unload the dishes after the pieces cool down to a touchable level. Start unloading process from the lower basket. Thus, dropping of water remained on a piece at upper basket onto the pieces at lower basket is prevented | |
| Selected programme is unsuitable | Since rinsing temperature is low at programmes with short duration, drying performance will also be low. Select programmes with longer duration for a higher drying performance | |
| Surface quality of the kitchen utensils is deteriorated | Desired washing performance can not be obtained on kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well. Also, water can not flow easily on deteriorated surfaces. It is not recommended to wash such kitchen utensils in dishwasher | |
| Tea, cafe or lipstick stains remain on dishes | Selected programme is unsuitable | Select a programme with a higher temperature and cycle time |
| Surface quality of the kitchen utensils is deteriorated | Tea and cafe stains or other dye spots may not be cleaned in dishwasher when they have penetrated in deteriorated surfaces. Desired washing performance can not be obtained on kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well. It is not recommended to wash such kitchen utensils in dishwasher | |
| Detergent is stored under unsuitable conditions | If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents | |
| Lime traces remain on dishes and glassware gains a misty appearance | Rinse aid is not sufficient | Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine |
| Water hardness setting is low or salt level is insufficient | Measure the hardness of the supply water appropriately and check the water hardness setting | |
| Salt leakage exists | Pay attention not to spill salt around the salt filling hole while adding salt. Make sure that the salt reservoir lid is tightly closed after finishing the filling process. Run the prewash programme to remove the salt that spilled inside the machine. Since the salt granules that will remain under the lid will dissolve during prewash, causing the lid loosen, check the lid once again at the end of the programme | |
| There is a different odour in the machine | A new machine has a peculiar odour. It will fade out after a couple of washes | |
| Filters are clogged | Check if the filter system is clean. Clean the filter system regularly | |
| Dirty dishes are kept in dishwasher for 2-3 days | If you are not going to start the machine right after you have put the dishes into it, remove the remnants on the dishes and run the Prewash programme without detergent every 2 days. In such cases, do not close the door of the machine completely in order to avoid odour build up in machine. You can also use commercially available odour removers or machine cleaners | |
| Rust, discoloration or surface deterioration occurs on dishes | Salt leakage exists | Salt may cause deterioration and oxidation on metal surfaces. Pay attention not to spill salt around the salt filling hole while adding salt. Make sure that the salt reservoir lid is tightly closed after finishing the filling process. Run the prewash programme to remove the salt that spilled inside the machine. Since the salt granules that will remain under the lid will dissolve during prewash, causing the lid loosen, check the lid once again at the end of the programme |
| Salty food remnants have remained on dishes for a long time | If silverware soiled with such foods will be kept waiting in machine, dirt must be removed by prewash or dishes must be washed without being kept waiting | |
| Electric installation is not grounded | Check if your machine is connected to the actual grounding line. Otherwise, the static electric created in the product causes arcs on the surfaces of metal items creating pores, removing the protective cover on the surface and causing discoloration | |
| Intensive cleansers such as bleaches are used | Protective cover on metal surfaces gets damaged and looses its efficiency in time when it gets in contact with cleansers such as bleach. Do not wash your dishes with bleach | |
| Metal items particularly such as knives are used for purposes other then their intended uses | Protective cover on the edges of knives may get damaged when they are used for purposes such as opening cans. Do not use metal kitchen utensils out of their intended uses | |
| Cutlery are made of low quality stainless steel | Corrosion on such items is inevitable; they should not be washed in dishwashers | |
| Kitchen utensils that are already corroded are washed in dishwasher | Rust on a corroded item can migrate to other stainless steel surfaces and cause corrosion on those surfaces as well. Such items should not be washed in dishwashers | |
| Detergent remains in detergent dispenser | Detergent dispenser was damp when adding detergent | Make sure that the detergent dispenser is dried well prior to filling it with detergent |
| Detergent is added long before the washing process | Pay attention to add detergent shortly before start-up of the washing | |
| Opening of the detergent dispenser lid is prevented during washing | Place the dishes in a way that will not prevent the detergent dispenser lid from opening and the water going into the machine from impellers | |
| Detergent is stored under unsuitable conditions | If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents | |
| Impeller holes are clogged | Lower and upper impeller holes might be clogged with food remnants such as lemon pips. Clean the impellers regularly | |
| Decorations and ornaments on kitchen utensils are being erased. | Decorated glasses and decorated luster porcelains are not suitable for washing in the dishwasher. Manufacturers of some glassware and porcelain tableware items do not recommend washing such kitchen utensils in the dishwashers either | |
| Dishes are scratched. | Kitchen utensils that contains or are made of aluminum should not be washed in dishwasher | |
| Salt leakage exists | Pay attention not to spill salt around the salt filling hole while adding salt. Spilled salt can cause scratches. Make sure that the salt reservoir lid is tightly closed after finishing the filling process. Run the prewash programme to remove the salt that spilled inside the machine. Since the salt granules that will remain under the lid will dissolve during prewash, causing the lid loosen, check the lid once again at the end of the programme | |
| Water hardness setting is low or salt level is insufficient | Measure the hardness of the supply water appropriately and check the water hardness setting | |
| Dishes are not placed orderly in the machine | When placing the glasses and other glassware into the basket lean them not against other dishes but the edges or racks of the basket or the glass support tines. Striking of the glasses to each other or to other dishes due to the impact of water during washing can cause breaks, or scratches on their surfaces | |
| A smear remains on glasses that resembles milk stain which can not be removed when wiped by hand. A bluish / rainbow appearance occurs when the glass is pointed to light | Excessive rinse aid is used | Lower rinse aid setting. Clean the spilled rinse aid when adding rinse aid |
| Corrosion has occurred on glass due to soft water | Measure the hardness of the supply water appropriately and check the water hardness setting. If your supply water is soft (<5 dH); do not use salt. Choose programmes that wash in higher temperatures (e.g. 60-65 C). You can also use glass protective detergents that are commercially available | |
| Foam forms in the machine. | Dishes are washed with hand-wash detergent by hand but not rinsed before placing them into the machine | Hand-wash detergents do not contain antifoam. There is no need to hand-wash the dishes before placing them into the machine. Removing the coarse soil on the dishes under tap water, with a tissue paper or fork will be sufficient. |
| Rinse aid has spilled into the machine when adding rinse aid | Take care that rinse aid is not spilled in the machine when you are filling it. Clean any spilled rinse ait with the help of a tissue paper/towel | |
| Lid of the rinse aid reservoir is left open | Make sure that the lid of the rinse aid reservoir is closed after adding rinse aid | |
| Kitchen utensils are broken. | Dishes are not placed orderly in the machine | Load the dishes as described in the user manual |
| Baskets are overloaded | Do not overload the baskets in excess of their capacity | |
| Water remains in the dishwasher at the end of the programme. | Filters are clogged | Check if the filter system is clean. Clean the filter system regularly |
| Discharge hose is clogged/blocked | Check the discharge hose. If necessary, remove the discharge hose, clear the blockage and insert is as illustrated in the user manual |