Defy dishwasher troubleshooting

Defy dishwasher troubleshooting

The dishwasher is simple in its design. The manufacturer has developed a series of maintenance procedures that the owner of the device can perform independently. The following troubleshooting table with will help to find the cause of the problem and perform repair works.

SYMPTOMSPOSSIBLE CAUSESSOLUTIONS
Machine does not startPower cable is unpluggedCheck if the power cable is plugged in
Fuse is blownCheck the fuses in your house
Water is cutMake sure that the water inlet tap is open
Door of the machine is openMake sure that you have closed the door of the machine
On / Off button is not pressedMake sure that you have turned on the machine by pressing the On / Off button
Dishes are not washed cleanDishes are not placed orderly in the machineLoad the dishes as described in the user manual
Selected programme is unsuitableSelect a programme with a higher temperature and cycle time
Impellers are stuckPrior to starting the programme, turn the lower and upper impellers by hand to make sure that they rotate freely
Impeller holes are cloggedLower and upper impeller holes might be clogged with food remnants such as lemon pips
Filters are cloggedCheck if the filter system is clean
Filters are installed incorrectlyCheck the filter system and make sure that it is installed correctly
Baskets are overloadedDo not overload the baskets in excess of their capacity
Detergent is stored under unsuitable conditions If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents
Detergent is not sufficientIf you are using powder detergent, adjust the amount of detergent according to the soiling degree of your dishes and/or programme definitions. We recommend you to use tablet detergents for optimum results
Rinse aid is not sufficientCheck the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine
Detergent dispenser lid is left openMake sure that the detergent dispenser lid i; closed tightly after adding detergent
Dishes are not dry at the end of cycleDishes are not placed orderly in the machinePlace your dishes in a way that no water will accumulate in them
Rinse aid is not sufficientCheck the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine
Machine is unloaded right after the programme is overDo not unload your machine right after washing process is completed. Slightly open the door and wait for evacuation of the steam inside for a while. Unload the dishes afterthe pieces cool down to a touchable level. Start unloading process from the lower basket. Thus, dropping of water remained on a piece at upper basket onto the pieces at lower basket is prevented
Selected programme is unsuitableSince rinsing temperature is low at programmes with short duration, drying performance will also be low. Select programmes with longer duration for a higher drying performance
Surface quality of the kitchen utensils is deterioratedDesired washing performance can not be obtained at kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well. Also, water can not flow easily on deteriorated surfaces. It is not recommended to wash such kitchen utensils in dishwasher
Tea, cafe or lipstick stains remain on dishesSelected programme is unsuitableSelect a programme with a higher temperature and cycle time
Surface quality of the kitchen utensils is deterioratedTea and cafe stains or other dye spots may not be cleaned in dishwasher when they have penetrated in deteriorated surfaces. Desired washing performance can not be obtained at kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well. It is not recommended to wash such kitchen utensils in dishwasher
Detergent is stored under unsuitable conditionsIf you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents
Lime traces remain on dishes and glassware gains a misty appearanceRinse aid is not sufficientCheck the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine
Water hardness setting is low or salt level is insufficientMeasure the hardness of the supply water appropriately and check the water hardness setting
Salt leakage existsPay attention not to spill salt around the salt filling hole while adding salt. Make sure that the salt reservoir lid is tightly closed after finishing the filling process. Run the prewash programme to remove the salt that spilled inside the machine. Since the salt granules that will remain under the lid will dissolve during prewash, causing the lid loosen, check the lid once again at the end of the programme
Filters are cloggedCheck if the filter system is clean
Dirty dishes are kept in dishwasher for 2-3 daysIf you are not going to start the machine right after you have put the dishes into it, remove the remnants on the dishes and run the Prewash programme without detergent every Z days. In such cases, do not close the door of the machine completely in order to avoid odour build up in machine. You can also use commercially available odour removers or machine cleaners
Rust, discoloration or surface deterioration occurs on dishesSalt leakage existsSalt may cause deterioration and oxidation on metal surfaces. Pay attention not to spill salt around the salt filling hole while adding salt. Make sure that the salt reservoir lid is tightly closed after finishing the filling process. Run the prewash programme to remove the salt that spilled inside the machine. Since the salt granules that will remain under the lid will dissolve during prewash, causing the lid loosen, check the lid once again at the end of the programme
Salty food remnants have remained on dishes for a long timeIf silverware soiled with such foods will be kept waiting in machine, dirt must be removed by prewash or dishes must be washed without being kept waiting
Electric installation is not groundedCheck if your machine is connected to the actual grounding line. Otherwise, the static electric created in the product causes arcs on the surfaces of metal items creating pores, removing the protective cover on the surface and causing discoloration
Intensive cleansers such as bleaches are usedProtective cover on metal surfaces gets damaged and looses its efficiency in time when it gets in contact with cleansers such as bleach. Do not wash your dishes with bleach
Metal items particularly such as knives are used for purposes other then their intended usesProtective cover on the edges of knives may get damaged when they are used for purposes such as opening cans. Do not use metal kitchen utensils out of their intended uses
Silverware are made of low quality stainless steelCorrosion on such items is inevitable; they should not be washed in dishwashers
Kitchen utensils that are already corroded are washed in dishwasherRust on a corroded item can migrate to other stainless steel surfaces and cause corrosion on those surfaces as well. Such items should not be washed in dishwashers
Detergent remains in detergent dispenserDetergent dispenser was damp when adding detergentMake sure that the detergent dispenser is dried well prior to filling it with detergent
Detergent is added long before the washing processPay attention to add detergent shortly before start-up of the washing
Opening of the detergent dispenser lid is prevented during washingPlace the dishes in a way that will not prevent the detergent dispenser lid from opening and the water going into the machine from impellers
Detergent is stored under unsuitable conditionsIf you are using powder detergent do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents
Impeller holes are cloggedLower and upper impeller holes might be clogged with food remnants such as lemon pips
A smear remains on glasses that resembles milk stain which can not be removed when wiped by hand. A bluish / rainbow appearance occurs when the glass is pointed to light.Excessive rinse aid is usedLower rinse aid setting. Clean the spilled rinse aid when adding rinse aid
Corrosion has occurred on glass due to soft waterMeasure the hardness of the supply water appropriately and check the water hardness setting. If your supply water is soft (< 5 dH), do not use salt. Choose programmes that wash in higher temperatures (e.g. 60-65C). You can also use glass protective detergents that are commercially available
Foam forms in the machine.Dishes are washed with hand-wash detergent by hand but not rinsed before placing them into the machineHand-wash detergents do not contain antifoam. There is no need to hand-wash the dishes before placing them into the machine. Removing the coarse soil on the dishes under tap water, with a tissue paper or fork will be sufficient
Rinse aid has spilled into the machine when adding rinse aidTake care that rinse aid is not spilled in the machine when you are filling it. Clean any spilled rinse ait with the help of a tissue paper/towel
Lid of the rinse aid reservoir is left openMake sure that the lid of the rinse aid reservoir is closed after adding rinse aid
Kitchen utensils are broken.Dishes are not placed orderly in the machineLoad the dishes as described in the user manual
Baskets are overloadedDo not overload the baskets in excess of their capacity
Water remains in the dishwasher at the end of the programme.Filters are cloggedCheck if the filter system is clean
Discharge hose is dogged/blockedCheck the discharge hose. If necessary, remove the discharge hose, clear the blockage and insert is as illustrated in the user manual